FAQ

  1. What is VPN?
    VPN stands for Virtual Private Network. This network technology provides an encrypted tunnel between your PC/mobile device and our worldwide servers. This way you can surf the Internet with all your traffic protected and your web freedom and security guaranteed. Once you connect to this secure Internet connection, no one can steal your sensitive data since your online activities become anonymous. With a hidden IP address, you will appear to be at a different location.
  2. How does VPN work?
    VPN is very easy to use. By applying VPN technology, you will establish a connection through a secure tunnel that can be built using PPTP or SSL protocols. This allows you to access sites you otherwise cannot, and protects all your confidential business or personal information.
  3. What are the main advantages of using VPN services?
    With a new IP address, you can hide your real location and browse anonymously. Your web connection will be completely secure and safe, and you will experience total Internet freedom. With VPN service, all web filters can be bypassed. You can protect your online identity and virtually reside in another country.
  4. How long does it take for my VPN account to be set up?
    When we receive your payment, your account will be instantly activated.
  5. Will VPN service slow down my connection?
    No, it will not slow down your Internet connection. The most important factor here is your Internet speed to begin with and the distance between your geographic location and our server`s location. The closer you are to our servers` locations, the faster connectivity you will have.
  6. What can I use my VPN connection for?
    You can use it for a wide range of purposes: downloading torrents, playing online games, communicating with your family and friends around the world, exchanging business correspondence or watching online TV channels.
  7. What type of encryption does Goldy VPN provide?
    We provide 128-2048 bit SSL military grade encryption technology with high security standards for all our customers.
  8. Do you keep any logs of clients` web activities?
    Goldy VPN service does not record or store logs of anyone`s online activities. We do not monitor the websites you visit so you can feel free to visit any Internet resource any time.

  9. What operating systems does Goldy VPN support?
    We typically support: Mac OSX – Panther, Leopard, Tiger, Snow Leopard, Lion, Mountain Lion – Windows XP, XP 64-bit, Vista, Vista 64-bit, Windows 7 x86 & x64, Windows 8 x86 & x64–iPhone and iPod Touch, iPad – Windows Mobile 5 & 6 Android – Symbian – Linux.
  10. Does your VPN work with any type of Internet connection?
    Yes, it does. You can use our VPN services with Cable, DSL, Satellite, dial up, WiFi etc.
  11. How much bandwidth can I use every month?
    Goldy VPN does not have any limitation on the bandwidth volume you can use.
  12. Do you block any type of traffic?
    Our goal is to provide you with full and instant access to all Internet resources. However, hacking or any type of network sabotage is not allowed.
  13. How many computers can I install and use your VPN services on?
    You cannot connect with more than one device at the same time with a single VPN account but you can use more devices if they share the same rooter.
  14. Can I use Goldy VPN services for my mobile device?
    Yes, you can easily connect via PPTP or SSL from your iPhone, Android, iPad and Windows Mobile devices. It is highly recommended that you connect over a safe VPN connection especially when using your mobile devices at Wi-Fi hotspots.

  15. What VPN plans are available?
    Our PPTP plan works on gre protocol with 128 bits encryption and does not require any software installation. It supports mobile devices such as iPhone, iPad, Android and Windows Mobile. Our SSL plans are based on SSL protocol, with 2048 bits encryption. You have to install Open VPN software for these plans and they are excellent for unblocking VoIP, watching online TV, making online payments or playing games.
  16. Does Goldy VPN service offer free/trial accounts?
    In order to prevent abuse, we do not offer trial/free accounts. Our system has been tested and works well throughout the world. However, we can refund your money within 7 days of your purchase but exclusively in case there are huge problems with your VPN plan and Internet connection.
  17. Do you have any set-up fees?
    No, we do not have any set-up or hidden fees. You can see all VPN packages and prices on our price page.
  18. What payment methods do you accept?
    Goldy VPN accepts all major credit cards (Master Card, American Express, Visa, Discover) and PayPal.
  19. How can I cancel my VPN account?
    You can cancel your account any time by contacting our customer service and following the simple instructions that we give you. We are available 24/7.

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